Webhooks for support events
Your endpoint, our JSON, your rules.
How it connects
Point a rule at any URL you control and helpo POSTs a JSON body describing what happened — the trigger, the person, the text, and a link back. Every attempt is recorded with its response status, the number of tries and how long it took, so a broken endpoint is visible in helpo rather than discovered a week later.
- Payload
- JSON, one POST per event
- Delivery log
- Status, attempts, duration
- Connects by
- Outgoing webhook
Set it up
The URL is the secret, so use an unguessable path or a token in the query string. Validate the body shape before acting on it.
Under Actions, add a Webhook connection with your URL and send a test event to confirm it arrives.
Each rule fires one POST per event. Every attempt is recorded with its response status, tries and duration, so a failing endpoint is visible in helpo.
Put your support on autopilot
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