Slack notifications for customer conversations
New conversations, takeovers and tickets, in a channel.
How it connects
Create an incoming webhook in Slack, paste the URL into helpo, and pick which of the seven events should reach it. Messages arrive as coloured attachments with the visitor, the text that triggered them and a deep link back into the thread, so an alert is something you can act on rather than something you have to go look up.
- Setup
- Paste an incoming webhook URL
- Events
- All seven triggers
- Connects by
- Outgoing webhook
Set it up
In Slack, add the Incoming Webhooks app to the channel that should receive alerts and copy the webhook URL.
Under your project's Actions, add a Slack connection and paste the URL. Use Test to send a sample message.
Each rule pairs a trigger with the connection, with optional keyword and priority filters. Messages arrive as coloured attachments with the visitor, the text that triggered them and a deep link back to the thread.
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