Changelog

What's new in helpo

Shipped every couple of weeks. Subscribe to release notes from your dashboard to get these by email.

v1.6.0
2026-08-18
  • NEWRouting rules: send conversations to teams or named agents by topic, plan or tag.
  • NEWLinear integration — escalate a thread into an issue with the transcript attached.
  • IMPROVEDWidget loads 38% faster on first paint; launcher is now rendered before the bundle finishes.
v1.5.0
2026-07-29
  • NEWMultilingual answers. The AI detects visitor language and replies in kind, citing the original source.
  • IMPROVEDCrawl scheduler re-indexes only changed pages.
  • FIXEDTakeover notification occasionally fired twice in Slack.
v1.4.0
2026-07-10
  • NEWLead capture forms triggered by intent mid-conversation.
  • NEWAnalytics: deflection rate and low-confidence report.
  • FIXEDTicket status filter reset on page refresh.
v1.3.0
2026-06-19
  • NEWGeneral availability. Self-serve sign-up for Starter and Team plans.
  • NEWShopify and WooCommerce catalog sync.

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