Every feature, end to end
From the first document you upload to the last ticket you close, here's what helpo does — and how each piece connects to the next.
One conversation, end to end
Every feature below sits at one of these five points. Nothing on this page is a bolt-on.
- 01
Ingest
Files, crawls and store catalogs are chunked and embedded into your own tenant.
- 02
Retrieve
A question pulls only the chunks that belong to you, reranked before the model sees them.
- 03
Answer
The reply streams back in the visitor's language with citations to the source.
- 04
Escalate
Low confidence — or a direct ask — puts a human on the thread in one click.
- 05
Resolve
It closes as a ticket, a captured lead or a CSAT score. Never as silence.
Feed it your product
Everything the AI says is retrieved from sources you control.
File upload
PDF, Markdown, DOCX and plain text. Chunked and embedded on upload.
Site crawl
Point helpo at your docs or help center. Re-crawls on a schedule.
Store import
Shopify and WooCommerce catalogs with live price and stock.
Tenant isolation
One vector collection, strict per-organization scoping on every query.
Answers with receipts
Fast, grounded, and honest about what it doesn't know.
Streaming replies
Tokens arrive as they're generated — answers feel instant.
Citations
Every answer links back to the chunk it came from.
Multilingual
Detects the visitor's language and replies in kind.
Guardrails
Confidence thresholds, banned topics and a clean fallback to a human.
Built for the team behind the AI
The moment a human is needed, everything is already in place.
One-click takeover
Claim any live thread. The AI steps aside and keeps context visible.
Shared inbox
Real-time, assignable, with internal notes and tags.
Tickets
Open, pending, resolved — with owners and a full history.
Lead capture
Collect name, email and intent mid-conversation.
Make it yours
Brand it, route it, measure it, extend it.
Widget theming
Colors, position, launcher, welcome copy — no code required.
Routing rules
Send billing to finance, bugs to engineering, VIPs to a named agent.
Analytics
Resolution rate, deflection, CSAT and where the AI fell short.
API & webhooks
Typed REST API with OpenAPI docs, plus events for every lifecycle change.
And the hundred small things
None of these sell a product on their own. Every one of them is missed the day it isn't there.
- Rolling conversation summaries
- Internal notes on any thread
- Snooze and follow-up reminders
- Tags and a per-project type taxonomy
- CSAT collected when a chat ends
- Visitor page trail and device
- Live visitor map
- Slack, Discord and Lark alerts
- Shopify and WordPress apps
- Custom forms inside the chat
- Help center and product news
- Role-based team access
Put your support on autopilot
Train helpo on your product today. Your customers get answers in seconds — your team gets their time back.