The AI customer service agent that answers from your own docs
Helpo AI learns your product from your docs and site, answers customers instantly in an embeddable widget, and hands off to your team the moment a human is needed.
Watch Helpo work the 2 a.m. rush
It learns a store from its website, answers a shopper with a cited source and products in stock, then hands the thread to a teammate in the shared inbox.
Legacy support stacks weren't built for AI
Your docs live in one tool, chat in another, and tickets in a third. Answers depend on whoever happens to be online — and customers wait.
Scattered tooling
- Knowledge trapped in a help center nobody searches
- A separate chat widget with no context
- Tickets in a fourth tool, disconnected from chat
- Response quality depends on who is online
One intelligent support layer
- Knowledge, conversations, and helpdesk in one system
- RAG over your docs, site, and store per tenant
- AI answers first, humans take over instantly
- Every escalation tracked from open to resolved
Instant AI answers
Grounded replies from your own knowledge, in seconds.
Human takeover
Agents claim any thread in one click; the AI steps back.
Lead capture
Qualify and collect leads mid-conversation, automatically.
Built-in ticketing
Escalations become tracked tickets with a full lifecycle.
Turn your docs into a support brain
Upload files, crawl your site, or import your store. Helpo chunks, embeds, and retrieves per-tenant knowledge so every answer is grounded in your product — not a generic model.
AI answers. Humans take over in one click
Streaming answers arrive with citations back to the source. The shared inbox shows every live conversation, and any agent can claim a thread instantly while the AI steps aside.
A full helpdesk, not just a chatbot
Escalations become tickets with a real lifecycle and assignment. Run everything from one shared inbox, and capture qualified leads the moment intent shows up mid-chat.
Turn support chats into checkouts
Connect Shopify or WooCommerce in one click. Helpo indexes your catalog right alongside your docs, then the AI suggests the right products mid-conversation — with live price and stock awareness.
- One-click catalog sync
- Product cards in chat
- Intent-aware suggestions
- Price & stock aware answers
Catalog re-syncs automatically
Everything support does, in one place
Helpo covers the full arc of a support conversation — so your team stops stitching tools together.
Answer
Resolve common questions instantly with grounded, cited replies from your knowledge base.
Escalate
Hand off to a human the moment the AI is unsure or a visitor asks for one.
Capture
Collect qualified leads mid-conversation with a built-in capture tool.
Triage
Sort, tag, and route incoming conversations to the right agent automatically.
Summarize
Every thread gets a concise recap so agents pick up context in seconds.
Resolve
Close the loop with tracked tickets, from first message to resolution.
Live in an afternoon
No migration, no rip-and-replace. Three steps from sign-up to your first AI-resolved conversation.
Connect your knowledge
Upload docs, point Helpo at your site, or import your store. It chunks, embeds, and indexes everything into a tenant-scoped knowledge base.
Drop in the widget
Add one script tag to your site. The widget is themed to your brand and works on every page out of the box.
<script
src="https://chat.helpo.support/widget.js"
data-project="YOUR_ID"
></script>Watch it resolve
Helpo answers instantly with citations, captures leads, and hands off to your team the moment a human is needed.
Works with your stack
Import knowledge and route conversations without migrating anything. Helpo plugs into the tools your team already runs on.
Pricing that scales with your support
Every new workspace starts with 14 days of Pro, free and with no card. Then keep Pro, or stay on Free for as long as you like.
Up to 3,000 answers / mo
Free for good, with no card. Every workspace lands here after its 14 days of Pro, unless it upgrades.
Start free- 100 AI questions a day
- 1 project, 2 team members
- 5 knowledge-base pages, 10 store products
- 25 leads
- “Powered by Helpo” badge on the widget
15,000 answers / mo included
For a store or product answering customers every day.
Try Pro free for 14 daysNo card. After 14 days you move to Free unless you upgrade, and nothing is deleted.
- 500 AI questions a day, then $0.50 per 100
- 5 projects, 6 team members
- 100 knowledge-base pages, 25 store products
- Unlimited leads
- Daily or weekly re-crawls
30,000 answers / mo included
More room on every limit, with SLA targets and priority support.
Get started- 1,000 AI questions a day, then $0.50 per 100
- 10 projects, 12 team members
- 200 knowledge-base pages, 50 store products
- Unlimited leads
- SLA targets on escalations
- Priority support
Unlimited usage on a custom contract.
Contact sales- Unlimited AI questions
- Unlimited projects and team members
- Unlimited knowledge-base pages and store products
- Unlimited leads
- White-label widget, no Helpo badge
- Dedicated support
- Custom contract and invoicing
- No card to start
- Cancel any time from Billing
- Nothing is deleted if you downgrade
- Team seats included, never per seat
Questions, answered
The short version of what Helpo is and how it fits your site. Pricing has its own FAQ for plans and billing.
What is Helpo?
Helpo is an AI customer support chatbot and helpdesk. You embed a chat widget on your site, it answers customers from your own docs, help centre and store catalogue, and your team picks up in a shared inbox with tickets and lead capture the moment a human is needed.
How does the AI know about my product?
You upload files, point Helpo at your website or import your Shopify or WooCommerce catalogue. Helpo chunks and indexes that content into a knowledge base that only your project can read from, then grounds every answer in it and cites the source it used.
Can a human take over a conversation?
Yes. Every live conversation shows up in the shared inbox, and any agent can claim a thread in one click. The AI steps aside while a person is replying and escalations can be turned into tickets with assignment and a full lifecycle.
How do I add the chat widget to my website?
Add one script tag before the closing body tag and the widget appears on every page, themed to your brand. There is also a WordPress plugin and a Shopify integration if you would rather not touch code.
Does Helpo work with Shopify and WooCommerce?
Yes. Connect your store in one click and Helpo syncs the catalogue alongside your docs, so the AI can suggest products mid-conversation with live price and stock awareness.
Is there a free plan?
Yes. Every new workspace starts with 14 days of Pro, and then the Free plan gives you 1 project and 100 AI questions a day with no card and no time limit, with human takeover and tickets included. Paid plans start at $19.99 a month and add more questions, projects, team members and knowledge-base pages.
Is my data used to train AI models?
Not on paid plans. Knowledge, conversations and vectors are stored per tenant and are never used to train AI models. On the Free plan, conversations sent to the AI may be used to improve AI models.
Put your support on autopilot
Train Helpo AI on your product today. Your customers get answers in seconds — your team gets their time back.