AI customer support for SaaS companies
Point helpo at your documentation and it answers product questions in your app and on your site, with a citation on every reply. When an answer needs a person, your team takes the thread over in one click — and what is left becomes a ticket rather than a lost message.
Support is the tax on shipping fast
The answer is already written down
Most of what reaches support is in the docs. It gets asked anyway, because searching documentation is work and asking is not. Every one of those messages costs an engineer or a founder a context switch.
A confident wrong answer is worse than none
A bot that invents a pricing rule or an API parameter does real damage to a technical audience. If a support AI cannot show where an answer came from, nobody on your team will trust it enough to leave it switched on.
Trial questions are revenue questions
Somebody evaluating you at 11pm in another timezone asks one thing and leaves if nothing comes back. That is not a support queue problem; it is the top of your funnel going quiet.
How a SaaS help desk with AI gets set up
Add a website source and enter your docs URL. helpo reads sitemap_index.xml, sitemap.xml or robots.txt to discover what your site actually publishes, then shows you the list so you choose what gets indexed instead of hoovering up the whole domain. Pages can re-crawl daily or weekly so answers move when the docs do.
The real refund window, which plan includes the thing, what to say about last week's incident. A Q&A pair is a first-class source, retrieved and cited exactly like a page of docs, so those answers stop living in one person's head.
One script tag in your root layout puts the widget in your app and on your marketing site. From there, conversations land in a shared inbox, a rule can push takeover requests to Slack, and anything that needs tracking becomes a ticket with an owner.
What your team gets
Citations on every answer
Each reply links back to the chunk it was built from. Your team can audit an answer in seconds, and a customer can read the source rather than take the bot's word for it.
Streaming replies
Tokens arrive as they are generated, so the first words show up while the rest is still being written.
Guardrails and a clean fallback
Confidence thresholds and banned topics decide when the AI should not answer. When it should not, it says so and offers a human instead of guessing.
One-click takeover
An agent claims the thread, the AI steps aside, and the context stays on screen. The customer never repeats themselves. Team plan.
Tickets and lead capture
Open, pending, resolved, with owners and a full history — and name, email and intent collected mid-conversation when the person is worth following up with.
A typed API and webhooks
The dashboard is built on the same REST API you get, every route declares its schema, and the OpenAPI document is generated from the code that runs. Events fire for every lifecycle change.
Common questions
How long before it answers well?
An afternoon is realistic: crawl your docs, deselect the marketing and legal pages, add a handful of Q&A pairs for what is not written down, and paste in the script tag. Quality tracks your documentation — pages with clear headings produce noticeably better answers than a single long wall of text.
What happens when it does not know?
It falls back rather than inventing. Confidence thresholds decide when an answer is not good enough to send, and the conversation goes to your team — which on the Team plan means an agent claiming the thread from the inbox with the whole transcript in front of them.
Is our knowledge base isolated from other customers'?
Yes. Multi-tenancy is enforced at the query, not at the application layer: every database read, every vector search and every realtime lookup is scoped to your organization, and nothing runs without that boundary.
Does it handle customers who do not write in English?
It detects the visitor's language and replies in kind, answering from whatever language your documentation is written in.
What does it cost as we grow?
Free is one project and 20 AI replies a day with no card. Starter is $29/mo. Team at $99/mo adds human takeover, tickets and lead capture — the point most teams reach when support stops being one person's side job. SSO, SAML and SLA terms sit on the custom Organization plan.
Put your support on autopilot
Train helpo on your product today. Your customers get answers in seconds — your team gets their time back.