Support that respects the customer's time — and the team's
helpo started from a simple frustration: the answer was always in the docs, but the customer was still waiting. We're building the layer that closes that gap.
What we believe
Four rules that shape every product decision.
Grounded, or silent
An AI that guesses costs more trust than it saves time. helpo cites its sources or hands off — it never invents an answer.
Humans stay in the loop
Automation should make your team faster, not invisible. Takeover is one click and always available.
One system, not four
Knowledge, chat, inbox and tickets belong together. The seams between tools are where customers fall through.
Tenant isolation is a feature
Your data is scoped to your organization at every layer — database, vectors, realtime — not as a policy, as an architecture.
The story
We ran support for a product with excellent documentation and still answered the same twenty questions every day. Chatbots of the time either couldn't read our docs or made things up with confidence.
Retrieval changed that. When a model can quote your own words back to a customer — and admit when it can't — the whole shape of a support team changes. Fewer repetitive tickets, more time for the conversations that actually need a person.
helpo is that idea, built end to end: ingestion, retrieval, a widget, an inbox and a ticket queue that all share one source of truth. We're a small, distributed team and we use helpo to support helpo.
Put your support on autopilot
Train helpo on your product today. Your customers get answers in seconds — your team gets their time back.