Notes from the support floor
Engineering write-ups, product updates and practical guides on running AI-first support.
Best free customer support software in 2026
Nine support tools with a free or near-free entry point, what each free tier actually includes, and the limitation that will eventually push you off it.
Best AI customer support tools for Shopify stores
Seven support tools for Shopify stores, judged on the thing that actually matters: whether the AI knows your catalogue, your prices and your stock.
Why every conversation gets its own Durable Object
A Durable Object is single-threaded. That one fact decides where the boundary goes: one object per conversation, one inbox object per org, and nothing in between.
Preparing your docs for retrieval
A practical guide to the content side of an AI support agent: what to upload, how chunking works, what to exclude from a crawl, and what to do when the bot says it does not know.
Put your support on autopilot
Train helpo on your product today. Your customers get answers in seconds — your team gets their time back.