Integrations · Alerts
Discord notifications for customer conversations
The same alerts, as Discord embeds.
Live
Overview
How it connects
A Discord channel webhook works exactly like the Slack one — same rules, same filters, same seven triggers. Events arrive as embeds coloured by what happened, so takeovers and new tickets are distinguishable at a glance in a busy channel.
- Setup
- Paste a channel webhook URL
- Format
- Embeds, coloured per trigger
- Connects by
- Outgoing webhook
Guide
Set it up
01Create a channel webhook
In Discord, open the channel's settings, choose Integrations, then Webhooks, and copy the webhook URL.
02Add the connection in helpo
Under Actions, add a Discord connection, paste the URL and send a test.
03Create rules
Pick the triggers that matter. Events arrive as embeds coloured by what happened, so takeovers and new tickets stand out in a busy channel.
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