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Import the catalog, then install the app for live orders.
How it connects
Two halves that work independently. The import reads your storefront's public products.json — no install, no token, nothing helpo can write — and indexes titles, descriptions, prices and stock beside your docs. The app is a separate, approved install: once it is connected the store pushes order updates to helpo, so helpo never holds credentials that could read your shop.
- Catalog
- Public /products.json
- Orders
- Pushed by the app, not pulled
- Connects by
- Public read + approved install
Set it up
In your project's Knowledge base, choose Import store and paste your storefront URL. helpo reads the public products.json, shows you a preview of what it found, and indexes titles, descriptions, prices and stock beside your docs. No app install and no API token are needed for this half.
Crawl your shipping, returns and FAQ pages, or paste them as Q&A pairs. Product questions are only half of store support; the other half is 'when will it arrive' and 'can I return it'.
Paste the script tag from the Widget page into your theme's layout file, or install the helpo app from the dashboard's Shopify integration screen. The app also embeds the widget for you.
With the app installed, the store pushes order updates to helpo. The AI can then answer 'where is my order' for a signed-in customer, and a human can see the order beside the conversation in the inbox.
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